Day1 Holdings ("we," "us," or "our") operates Day1 Ops, a lead-response and operational automation service for local service businesses. This Privacy Policy explains how we collect, use, and protect information when you interact with Day1 Ops, including by phone or text message.
Depending on how you contact a business that uses our services, we may collect:
We do not intentionally collect sensitive categories of personal information unless you choose to include them in a message.
We use the information above to:
We do not sell your personal information. We do not use your phone number for unrelated marketing.
If you call a business number and the call is not answered, you may receive one automated text message to the same phone number inviting you to reply by text. If you text the business number first, we process that inbound message to help the business respond.
Message frequency varies based on your interaction — typically one automated follow-up after a missed call, plus messages you initiate or receive during an active conversation with the business.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
You may opt out of text messages at any time by replying STOP to any message from the business number. After you opt out, we will send a one-time confirmation and will not send further marketing or automated messages unless you contact us again by call or text, which may restart service-related messaging for that inquiry.
For help with text messaging, reply HELP or contact us at kevin@day1holdings.com.
We may share information with:
These providers are permitted to use information only as needed to perform services for us.
We retain information for as long as needed to provide the service, support business follow-up, resolve disputes, and meet legal or carrier compliance requirements. Retention periods may vary by client and use case.
We use commercially reasonable administrative, technical, and organizational measures to protect information. No method of transmission or storage is completely secure.
Our services are intended for general business communication and are not directed to children under 13. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version. Continued use of the service after changes constitutes acceptance of the updated policy.
Questions about this Privacy Policy or our data practices:
Day1 Holdings
Email: kevin@day1holdings.com